Ordering & Returns
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Do you ship to my country?
We are happy to ship to most countries. If your country is not allowed at checkout time, Email Us as it may be an over site on our part.
We are happy to ship to most countries. If your country is not allowed at checkout time, Email Us as it may be an over site on our part.
Posting
We post daily via Australia Post. Orders need to be received by 3pm to guarantee that they will be processed and in the post the same day. If for any reason this is not the case you will be notified.
We post daily via Australia Post. Orders need to be received by 3pm to guarantee that they will be processed and in the post the same day. If for any reason this is not the case you will be notified.
How much is my shipping?
We ship using Australia Post satchels. Shipping is automatically calculated prior to submitting your payment information based on the total weight of your order. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We ship using Australia Post satchels. Shipping is automatically calculated prior to submitting your payment information based on the total weight of your order. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I track my order?
All of our orders are sent via Australia Post. Once your item is Shipped we will send you an email with your Australia Post tracking number. You can then use this number to track your parcel through the Australia Post website.
All of our orders are sent via Australia Post. Once your item is Shipped we will send you an email with your Australia Post tracking number. You can then use this number to track your parcel through the Australia Post website.
Click the "My Account / Order Status" link at the top right hand side of our site to confirm your order status has been marked as "Shipped."
My order never arrived.
Check the AusPost website using the tracking number we sent. If you cannot locate the email or have deleted then either phone or email us and we will be only to happy to check for you.
How do I return my product?
We understand that things don't always look or fit as expected when internet purchasing. Simply return the goods to us within 14 days, in their original condition with tags attached to receive a full refund of the product purchased. We do not refund postage if charged.
Returns address is:
Lowanna Australia
17 Heathcote ST
Picton
NSW, 2571
Australia
Check the AusPost website using the tracking number we sent. If you cannot locate the email or have deleted then either phone or email us and we will be only to happy to check for you.
How do I return my product?
We understand that things don't always look or fit as expected when internet purchasing. Simply return the goods to us within 14 days, in their original condition with tags attached to receive a full refund of the product purchased. We do not refund postage if charged.
Returns address is:
Lowanna Australia
17 Heathcote ST
Picton
NSW, 2571
Australia
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.